Force-quit the app (on iOS/iPadOS or macOS) and relaunch it.Occasional iCloud service failures are more common than you think. Try freeing up your iCloud storage anyway and see if the issue is resolved. This should prevent repeated temporary iCloud failures from becoming permanent ones. Turn off Wi-Fi for 30 minutes and turn it back on.Believe it or not, we've seen a few iCloud sync issues on devices where Wi-Fi was disabled, sluggish, or unstable! Symptoms include error messages about iCloud, inaccessible greyed-out documents, cloud icons with "!" on specific documents. In some cases, however, you might notice your documents aren't syncing properly as they should. After you turn on "Use iCloud" in GoodNotes iCloud Settings, your GoodNotes documents should be automatically and seamlessly backed up to Apple's iCloud servers.
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